What Is SwapSafe?
All of our Premium members are protected under the Gamejam SwapSafe service. This service was introduced as a means of offering Premium users 'peace of mind' when sending their games to another user as a part of a swap.
How Does It Work?
Under SwapSafe, Premium users are able to make a claim whenever another Premium user fails to send a game as a part of an agreed swap, meaning that the swapper loses out. We will investigate all claims and either replace the game or the value of the game (via Paypal) within 5 business days of receiving all of the necessary information.
When Does A Swap Qualify To Be Protected?
All swaps that are conducted using the following criteria qualify for SwapSafe protection:
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The swap must have been made between 2 Premium members
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The claiming swappers game must have been sent by recorded delivery (or Special Delivery) and must have been delivered with a signature
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Each swapper must have a reputation of at least 5 reputation points
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The claim must be for a single game only.
How Do I Make A Claim?
Firstly, you should wait for at least 7 days after expecting the game before making a claim. Once this date has expired and you still have not received the game in question, please send an email to claims@gamejam.com including the following information:
Upon receipt of this information, we will conduct an investigation and settle all valid claims within 5 business days.
We reserve the right to decline any claims in which fraudulent activity is suspected.
If you have any questions relating to this, please feel free to ask at sales@gamejam.com
